Complaints procedure

The school is legally responsible for dealing with the majority of complaints. There are different stages for this process:

1. Informal resolution: most enquiries and concerns can be dealt with satisfactorily by the class teacher; if this is not the case then parents may make an appointment to see the head teacher or other members of staff.

2. Formal written complaints: where it has not been possible to resolve a complaint by informal discussion. The complainant should set out the precise nature of the complaint and return it to the head teacher.

3. The Governing Body: in cases where the headteacher is unable to resolve a complaint to the satisfaction of the complainant. The complainant should write to the Chair of Governors, where the matter will be considered by a panel of three governors as pers our complaints policy (see below).